Shipping policy

Last Updated: October 2026

At MarEd Hub 254, we strive to ensure your products reach you in the best condition and within the promised time frame.

Delivery Partners by Payment Method

Cash on Delivery (COD): Shipped via ParcelGrid, Speedaf, or Pickup Mtaani.
Nairobi CBD & Surrounding Areas: Delivered by our in-house riders.
Prepaid Orders: Dispatched via your preferred courier.

Standard Delivery Timeline

Our standard delivery window is 2–5 working days, depending on your location and courier partner. Delivery timelines may vary due to location, courier operations, or other unforeseen circumstances.

Order Confirmation Before Dispatch

All orders are dispatched only after our team confirms your order details with you by phone or WhatsApp. Order fulfilment is subject to confirmation and the availability of your selected size and variant.

Delivery Charges

Shipping fees are calculated based on your delivery location and are shown at checkout before you confirm your order.

For deliveries handled by ParcelGrid, the standard delivery charge is KSh 190 for parcels weighing up to 2 kg. Parcels weighing more than 2 kg may attract additional charges depending on the parcel's weight, size, destination, and applicable courier rates.

Additional delivery charges, where applicable, will be communicated to the customer before dispatch.

Delivery charges for orders handled by other courier partners or our in-house riders may vary depending on the delivery location and applicable rates.

Delays

We are not liable for delivery delays caused by circumstances beyond our reasonable control, including courier logistics issues, adverse weather, public holidays, or other unforeseen disruptions. We will, however, make reasonable efforts to assist customers in tracking their orders and obtaining delivery updates.

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