Refund policy

Last Updated: July 2026

At MarEd Hub 254, we are committed to ensuring your satisfaction with every purchase. Please review our refund policy carefully to understand our procedures and requirements.

1. Refund Eligibility

  • Refunds are eligible if your order has been pending for 5–7 working days and is confirmed as unavailable (out of stock, discontinued, or unable to be sourced) by our team.
  • Refunds are also eligible for items that arrive damaged, defective, or different from what was ordered.

2. Incorrect Size or Color Purchases

  • Refunds will not be issued for items purchased in the wrong size or color. Please consult the size chart on each product page before ordering, and confirm your desired color is listed as in stock in the product variants.

3. Shipping Fees

  • Refunds do not include shipping or delivery fees from the original purchase.

4. Processing Time

  • Once your return is received and inspected, refunds are processed within 3 to 5 business days.

5. Payment Method for Refunds

  • Refunds are credited back to the original payment method used at checkout (M-Pesa, card, or bank transfer).
  • For Cash on Delivery (COD) orders, refunds are issued via M-Pesa to the phone number provided at checkout.

6. Return Item Condition

  • Items must be returned in original packaging, unworn, and in new condition with tags attached. Signs of use, wear, or damage may result in a reduced or declined refund.
  • Footwear must show no signs of wear on the soles or uppers.

7. How to Request a Refund To initiate a refund:

  1. Contact Customer Support — reach out within 2 days of delivery to request a refund.
  2. Provide Proof of Purchase — share your order number/receipt.
  3. Follow Return Instructions — our team will guide you through the return process, including whether pickup is via our in-house riders (Nairobi CBD & surrounding areas) or courier.

8. No Cash Refunds

  • MarEd Hub 254 does not issue cash refunds. All refunds are processed through the original payment method to ensure security and accuracy.

9. Contact Information For assistance with the refund process, please contact:

  • Phone/WhatsApp: +254 140 928565
  • Email: mared.kenya@gmail.com

Additional Conditions Refunds are subject to MarEd Hub 254's discretion. Orders that do not meet the eligibility criteria above may be declined. Thank you for your understanding — reach out to our support team with any questions.